Always on: Technical Customer Service with TeamViewer
Avaya guarantees customer support throughout Germany with TeamViewer, whenever and wherever the need arises.
Support is very important to Avaya. “In order for the communications systems to always remain operational, proactive monitoring of system performance as well as the ability to rapidly identify and solve problems are essential,” emphasized Thomas Wollenhaupt, who is responsible for the smooth running of the customer service in Germany.
Therefore, the provider spares no effort in order to ensure a reliable operation as well as quick troubleshooting for maximum availability of the communication solution. For the technicians in customer service, the challenge is quickly lending users help and support as needed..
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