TEAMVIEWER SUCCESS STORY

“TeamViewer has increased our capacity to provide remote support by 15%-20%. The days we used to scramble to get to multiple locations are gone, and now we can fix our school’s problems remotely.”

Danny Lorenty, IT Service Manager

The IT Help Desk team of the St. Edward’s University provides assistance six days a week to 1,000 faculty and staff with any problems they experience on their computers, with occasional support provided to students in need of technical assistance.

Challenges

The existing remote support tool was not compatible with Windows 7

There was no remote support available for macOS systems

Increasing number of mobile users, need to offer remote support also off-campus

Solution

By adopting TeamViewer, St. Edward’s University was able to provide secure remote access support to faculty and staff both on and off campus and on PC and Mac computers. TeamViewer has increased the IT team’s capacity to provide support by 15-20 percent.

St. Edward’s is a private, liberal arts Catholic university in the Holy Cross Tradition with more than 5,000 students. Located in Austin, Texas, with a network of partner universities around the world, St. Edward’s is a diverse community that offers undergraduate and graduate programs designed to inspire students with a global perspective. St. Edward’s University has been recognized for 10 consecutive years as one of “America’s Best Colleges” by U.S. News & World Report and ranks in the top 20 of Best Regional Universities in the Western Region. St. Edward’s has also been rec-ognized by Forbes and the Center for College Affordability and Productivity.

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