Livechat is a very powerful application that you add to your website that allows you to communicate immediately with anyone who visits your website.
If you are in business and have a website then your aim no doubt is to attract new clients. You may also have a website that has been setup to offer client support online. Livechat allows you to talk to your online visitor in real time. Simply put, your website is like an online office. Potential customers or existing customers walk into your shop for a purpose. Some are simply browsing and some need, either sales assistance or support on a product or service they have already purchased. Livechat allows you to immediately talk to and direct a visitor to your site, either by answering questions they have or redirecting them elsewhere on your website
HELP THOSE WHO NEED IT
Get in touch with people on your website and point them in the right direction.
Most cases are resolved on the spot
8 out of 10 times you won’t even have to follow up since the case has been resolved during chat
See how good you’re getting at customer service
Get a grade at the end of each chat and constantly improve the quality of your support.
1 : Ratings
LIVECHAT DOES THE HEAVY LIFTING PHONE AND EMAIL CAN’T HANDLE
Get rid of long queues and surprise customers with instant answers.
2 : Increase your bottom line
3: Their are customers waiting on your website right now.
Discover new opportunities by approaching customers directly on your site.
4: CLEAR THE WAY TO CHECKOUT FOR CUSTOMERS
Stop losing customers during checkout by guiding them as soon as difficulties arise.
“LiveChat leads bring in additional $65000 of business each month.”
Nate Johnson, Plasticprinters.com
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5: Keep track of your performance
Speed up your customer service
Measure the speed of your responses and work towards instantaneous service.
6: INCREASE YOUR CUSTOMER HAPPINESS RATINGS
Track your progress and never stop improving your customer service.
Discover customer service superstars
Spot support team leaders and encourage your team to match up to them.
7 : Provide efficient customer service
SET UP ONCE, GET HUNDREDS OF CHATS EVERY DAY
Spend just a few minutes to get it going and reap immediate benefits.
SAVE MONEY CHATTING WITH SEVERAL PEOPLE AT A TIME
One LiveChat agent talks with 10 times more people than a phone agent.
Why LiveChat: Scoreboard
CHAT ON YOUR DESKTOP AND MOBILE
Close cases in your office, while commuting and from home using LiveChat apps.
EASY TO PICK UP, HARD TO WORK WITHOUT
Make LiveChat your go-to customer service tool within minutes.
SECURE LIKE A BANK VAULT
We’ll make sure that only you have access to any data related to your chats.
5-minute setup, test out the Team plan features for 30 days, no credit card required.